Frequently Asked Questions

What if I’ve never needlepointed before?

If you’ve never needlepointed, I’m so glad you’re here. Simply add a Starter Kit to your canvas — it includes all the supplies and tools you’ll need to begin your needlepoint journey. Instructions included, no experience required. For more resources on learning the basics of needlepoint, visit our How To Needlepoint page to learn more.

What arrives in my order?

If you ordered a CANVAS ONLY, you’ll receive a hand-painted needlepoint canvas and a needle. If you ordered a CANVAS + STARTER KIT, you’ll receive a hand-painted canvas, needle, DMC threads, project bag, stitch guide, and beginner stitching instructions. Please note: this is not a finished product — it’s a canvas for you to stitch and complete.

How long will my order take?

Every canvas is painted by hand, so each one is truly unique. Standard turnaround is about 14 business days, giving me plenty of time to make sure your design is just right.

Can I request a custom canvas?

Absolutely! Visit the Custom Order section of the site to learn more, or fill out the Custom Order Form to get started with a one-of-a-kind design. Liked something you saw for a past custom order? Be sure to include a screenshot in your Custom Order Form!

Do you offer shipping?

I offer USPS Ground Advantage shipping (3–5 day delivery) for $5–$10, depending on the size of your order.

What mesh size are your canvases?

All designs are painted on 18-mesh Zweigart mono deluxe canvas unless otherwise noted. If you need a different mesh, feel free to reach out via Custom Order Form for your request.